Shipping

Delivery/Shipping

We ship within Australia and internationally. We charge a fixed cost of $10 for deliveries within Australia (as varied from time to time and subject to a surcharge for large orders). For international destinations, shipping cost is a fixed cost of $25. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

Pre-sale items will be dispatched once they are released for public sale. Once dispatched, most orders should arrive within 7 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive by emailing info@houndstoothstudio.com.au. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with Australia Post and advise you of any issues that are discovered.

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.

Damage

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement.

Risk

Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

Title

Goods ordered by you remain our property until you pay for them in full.

Product warranties

To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us, other than those implied by statute which may not be legally excluded.  Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.

Returns

We deal with returns and refunds on a case by case basis. Please contact us at info@houndstoothstudio.com.au within 30 days of receiving your order if you are not entirely happy with your goods.

Packing Problems

Please check your items against your email order confirmation. If there are any discrepancies please email info@houndstoothstudio.com.au within 30 days of receiving your order.